1. Introduction

Welcome to Solo Marketing Agency. By accessing our website or using our services, you agree to comply with the terms and conditions presented here. These Terms of Service apply to all clients and visitors.

2. Company Information

Solo Marketing Agency
Address: 15 Shihab Eldin St, El-Nozha, Cairo, Egypt
Email: info@solo-marketing-agency.com
Phone: +20 107 077 0274

3. Scope of Services

We provide marketing, branding, media production, advertising, and web development services, including but not limited to:

• Brand Strategy & Branding
• Social Media Management
• Media Production
• Performance & Ads (Meta & Google Ads)
• Website Development

Any additional services require a separate written agreement.

4. Payments

Payments follow the contract for each project (e.g., 50/50 or 60/40). Refund policy:

• Within 4 days: 20% administrative fees
• Within 7 days: 35% administrative fees
• Within 10 days: 50% administrative fees
• After delivering 70% of the plan or presenting the monthly plan: no refunds

Branding, web development, and production services are non-refundable once delivered.

5. Client Responsibilities

The client agrees to:

• Provide all required information, files, and access permissions
• Grant Full Control access to social media or advertising accounts
• Provide approvals on time
• Ensure all provided content is legally compliant

6. Agency Responsibilities

Solo Marketing Agency commits to:

• Delivering agreed-upon services professionally
• Updating the client through Trello, WhatsApp, or meetings
• Managing content, designs, production, and advertising according to the contract

7. Content Responsibility

Clients bear full responsibility for:

• Accuracy of information
• Legal validity of materials
• Copyright issues
• Ethical or criminal consequences of their content

Solo Marketing Agency is not liable for content provided by the client.

8. Intellectual Property

Solo Marketing Agency retains the right to use projects, campaign results, designs, videos, and analytics for:

• Portfolio
• Case studies
• Presentations
• Agency marketing

After full payment, clients receive usage rights for the delivered content.

9. Access to Social Media Accounts

• Solo receives Full Control access only during the contract
• Access is removed immediately after termination
• Solo does not access accounts after the project ends

10. Cancellation & Termination

Either party may terminate the contract according to the agreed terms. Refund conditions apply as stated in Section 4.

11. Limitation of Liability

Solo Marketing Agency is not responsible for:

• Platform downtime (Meta / Google)
• Policy changes affecting ads
• Poor performance caused by low budgets or poor product-market fit
• Delays caused by late client submissions

12. Legal Jurisdiction

Any disputes shall fall under the jurisdiction of Greater Cairo Courts.